(Updated July 10, 2020)
This Policy describes how we treat personal information on the websites where it is located and how we treat information, we collect outside of the website.
We collect information from and about you.
We (and the vendors we hire to perform services on our behalf) collect and receive personal information about you depending on the nature of your interactions with us. For example:
We collect contact information. For example, we might collect your name and email address if you create an account on our site or through off-line means. We might also collect your phone number, street address, city, state and zip code.
We collect commercial and preference information. For example, we collect information about your purchase history and transactions and your preferences when using our products and services.
We collect payment information. For example, we collect your payment details if you make a purchase.
We collect employment and education-related information. When you apply for a job with us, we collect information you submit as part of your application and resume. This might include your work experience and previous employment, your education, your workplace skill sets and certifications, whether you need a visa to work in the United States, and/or your salary expectations.
We collect information you submit or post or visit a branch. For example, we collect the information you submit in reviews, post in a public space on our site, through the chat functionality on the site (when it is operational), when you register with us, or if you subscribe to our notifications or if you make a purchase online on through a branch by non-online methods. We also collect information when you contact us.
We collect demographic information. We may collect information like your gender and age. We may also collect your zip code. We might collect this when you do business with us, contact us or enter a promotion.
We collect other usage and device location information. If you use our website, we may collect information about the browser you are using. We might look at what site you came from, or what site you visit when you leave us. We may also collect information about your location. This may include your precise location. We may collect this using different types of technologies, including GPS and Wi-Fi.
We collect information in different ways.
We collect information directly from you. For example, if you register with us, sign up for our emails, or enter a promotion. We also collect information if you make and pay for a purchase, create an account, login into an existing account, seek credit, join programs (NTW’s or third-party programs)or if you contact us.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. We do this on our websites and in emails that we send to you. We collect information about users over time when you use this website. We may have third parties collect personal information this way.
We get information about you from third parties. For example, our business partners may give us information about you. We may also purchase this information from data providers.
We combine information. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from a third party with information we already have.
We use information as disclosed and described here.
We use information to respond to your requests or questions. For example, we might use your information to communicate with you about your delivery, purchase or account. We may use your information to call you and inquiry about you becoming a customer or ask about a gap in your purchase history with us, notify you about products, or if you win a sweepstakes. We also may use information to notify you (or have the manufacturer notify you) of any safety or recalls relating to parts, equipment or tires.
We use information to improve our products and services. We may use your information to make our website and products better. We might use your information to customize your experience with us or to configure the inventory various branch locations may stock.
We use information for security purposes. We may use your information to protect our company and our customers, including video surveillance in branch locations. We also use information to protect our websites.
We use information for marketing purposes. For example, we might provide you with information about new products, programs, prizes/trips, and special offers. We might also use your information to serve you ads about products, programs, and offers. We might tell you about new features, updates or promotional offerings. These might be third party offers or products we think you might find interesting. If you register with us, we will send you our email newsletter, if we are sending such communications at any such time. To learn about your choices for these communications, read the “You have certain choices” section below.
We use information as otherwise permitted by law or as we may notify you from time to time.
We may share information with third parties.
We will share information within the TBC Corporation family of companies.
We will share information with third parties who perform services on our behalf. For example, we will share information with vendors who send emails, fliers, or postcards for us. We may also share information with companies that operate our websites or run a promotion or a survey on our behalf. We may also share information with third party vendors that provide services to you based on an NTW program for which you may sign up or by just purchasing product from NTW.
We may share information with our franchisees, business partners and other third parties for their marketing purposes. These third parties may include our retail partners and third parties in whose products or services we believe you may be interested. For example, we may share the information associated with your NTW account (including, without limitation, any names, email addresses, phone numbers, and addresses associated with your NTW account), in whole or in part, with NTW’s promotional partners, vendors, and other third parties, including for such parties’ direct marketing purposes and to enable you to receive communications NTW believes you will find beneficial. These third parties may use the information for their own marketing purposes or the marketing purposes of others. This may include the delivery of interest-based advertising. By accessing this NTW site, you consent to receive email, phone calls, and direct mail from any such third parties. Your information will be subject to the privacy policies and other policies of such third parties. These third parties may also share your information with others, in accordance with their own privacy policies.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to the request of police, a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud. This might include fraud we think has happened during a sweepstakes or promotion. Or we may share your information if you are the winner of a sweepstakes or other contest with anyone who requests a winner’s list in accordance with applicable law.
We may share information with any successor to all or part of our business. For example, if part of our business was sold, we may give our customer list as part of that transaction.
We may share information for other reasons we may describe to you.
You have certain choices about how we use your information.
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, email us at firstname.lastname@example.org, or follow the instructions in any promotional message you get from us. You can also “reply” back to the e-mail message and type “unsubscribe” in the subject field. Users with more than one email address should include all email addresses they wish to unsubscribe in any unsubscribe request. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.
You can control if we share your information with third parties for their marketing purposes. To opt out of having us share your information with third parties for their marketing purposes, you can call us toll-free at 1-866-649-8473 or email us at email@example.com. You can also send your request by mail to us at TBC Corporation, Attn: Web & eCommerce Privacy, 4280 Professional Center Drive, Palm Beach Gardens, FL 33410.
These sites are not intended for children.
Our sites are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us firstname.lastname@example.org. You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children's privacy on-line on the FTC's website.
Your California Privacy Rights.
If you reside in California, you have the right to ask us one time each year if we have shared your personal information with third parties for their direct marketing purposes. To make a request, please call us or write to us at the address listed below. Indicate that you are a California resident making a “Shine the Light” inquiry.
If you reside in California, you may also have additional rights regarding your personal information under the law commonly known as the CCPA. These rights may include the right to know the categories of personal information we collect, from where we collect the information, how we use it, and if we disclose, share or sell it to others. Your rights may also include the ability to request we delete your personal information (subject to certain legal exemptions) and the right to tell us not to sell your information. Please see the “PRIVACY STATEMENT – CALIFORNIA” section below for more information on these rights and how to exercise them.
Changes to Our Privacy Notice
You can also write to us or call at:
Postal Address: 4300 TBC Way
Attn: Web & eCommerce Privacy
4280 Professional Center Drive, Suite 400
Palm Beach Gardens, FL 33410
We use standard security measures.
The Internet is not 100% secure. We cannot promise that your use of our sites or apps will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We store information in the United States.
Information we maintain will be stored in the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is intended for the U.S. only and is subject to U.S. laws, which may not afford the same level of protection as those in your country.
We may link to other sites or apps or have third party services on our platforms we do not control.
If you click on a third-party link, you will be taken to a platform we do not control. This Policy does not apply to the privacy practices of that website or platform. Read other companies’ privacy policies carefully. We are not responsible for these third parties.
PRIVACY STATEMENT - CALIFORNIA
This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Statement of this website and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice.
Information We Collect
We collect personal information when you use our services. This information identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, consumers occupying a single dwelling (household), and/or device (“personal information”). To help the consumer understand what we do and do not collect, the chart below indicates the categories of personal information we generally may collect about consumers within the last twelve (12) months:
A real name, street address, including city, state and zip code, telephone number, Internet Protocol address (IP address), email address, account name.
A name, signature, credit card number, debit card number, or other financial information (we do not maintain or retain debit card, credit card or financial information other than the cost of products/services and method of payment). Some personal information included in this category may overlap with other categories.
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
We do not collect biometric data for identification purposes, but will do have surveillance cameras that operate in our branches.
Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
Physical location or movements.
Audio, electronic, visual, thermal, olfactory, or similar information.
Current or past job history or performance evaluations, when you apply for a job with us.
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records, if you apply for a job with us or, as an employee, participate in our employee tuition program.
Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Personal information does not include:
The Sources of the Information We Collect
We obtain the above-described categories of personal information from a variety of categories of sources. Below are categories of sources from which we gather personal information:
How We Use the Personal Information We Collect
There are several business or commercial reasons why we collect each of the above categories of personal information. These purposes include, but are not limited to,
Sharing Personal Information
In the preceding twelve (12) months, we may sell and/or disclose each of the above-identified categories of personal information for our business and commercial purposes. This includes but is not limited to, for example:
We do not knowingly collect, disclose or sell the information of any minor.
How to Exercise Your CCPA Rights
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Your Rights and Choices
To exercise your rights under the CCPA, please submit a verifiable consumer request by calling us at this telephone number: 1-866-649-8473, by completing this Web Form or emailing us at email@example.com
You may submit a verifiable consumer request on your own behalf or on the behalf of your minor child.
In addition, you may designate an agent to submit a verifiable consumer request on your behalf for a request to know information or to delete information. However, you must provide the agent written permission authorizing the agent to submit the request on your behalf. The agent must also verify his/her identity with us directly before we will provide him/her your information. This is not required of the authorized agent if you have provided the agent a power of attorney through Probate Court.
An authorized agent must provide the requested proof or we may deny the request. Additionally, the verifiable consumer request must provide sufficient information that allows us reasonably to verify you are the person about whom we collected personal information or an authorized representative. It must also describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us.
Requests are limited. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. For purposes of these requests, personal information does not include information about job applicants, employees, contractors and other of our personnel; or information about employees and other representatives of third-party entities we may interact with.
Upon receiving your request to know or a request to delete, we will confirm receipt of the request and provide information about how we will process the request, including our verification process. We endeavor to respond to a verifiable consumer request to know and/or to delete within 45 days of its receipt, though we may take up to an additional 45 days (for a total of 90-days) if necessary. Any disclosures we provide may only cover the 12-month period preceding the verifiable consumer request's receipt.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights.
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